COVID-19

In light of the COVID-19 pandemic, our elves have been hard at work developing procedures and sourcing equipment to ensure the safety of your families and our delivery team. Health and safety is our top priority.

 

2020 SAFETY MEASURES:

  • PPE - All delivery personnel will be wearing masks, gloves, and booties and will be equipped with hand sanitizer for application before and after all deliveries. We are proud to continue to deliver Christmas cheer this season as safely as possible. We are requesting all customers also wear a mask in the presence of our team to keep us all safe. We see this as a two-way commitment.

  • Contactless Delivery - Contactless delivery will be offered as an option when ordering.  Please select this option prior to checkout when placing your order.  Delivery personnel will bring the tree to your apartment/office door but will NOT enter the apartment/office. The tree will still receive a fresh cut, will be set in the stand, and then will be left along with a tree skirt outside the apartment door. 

    Note: You still MUST be present to receive the delivery.  Trees will not be left outside the home/office without confirmation that there is someone on the other side of the door to receive it.

  • E-Tip Functionality - At the time of checkout, you will have the option to tip your delivery team (2 elves per delivery) if you prefer not to handle cash. 


In response to COVID-19, many buildings have placed additional restrictions on non-resident entry.  Prior to ordering,  please confirm with your building that we will be allowed to enter.  If our delivery team arrives on-site is turned away there will be a $30 re-delivery fee to setup a new delivery date / time.  If the order must be cancelled, there will be a $50 cancellation fee