Standard Delivery: Our elves will enter home/office to position the tree where you would like.Owner must be home at time of delivery.
Contactless Delivery: Our elves will not enter your home / office. Tree will be cut, installed in stand, and left at your door along with a tree skirt. Tree MUST receive water within one hour to prevent pores from closing up. Owner must be home at time of delivery.
Check out our COVID19 safety measures for more details.
REMOVAL SERVICE INCLUDES:
(Please remove all lights & decor prior to your removal appointment. Removal package does not include taking lights & decorations off the tree)
Our elves will use a special tree removal wrapping to minimize the shedding of pine needles. While we do our best to minimize needle shed, it’s likely vacuuming may still be needed after our elves remove your tree.
The tree will be removed from your home and transported to the nearest NYC recycling center.
Scheduling your Removal Appointment:
Once your removal has been purchased you will receive a follow-up email from us the week before Christmas to schedule your Removal date / time. Removal service will be available from December 26th - January 10th (excluding New Years Eve & New Years Day) and will be scheduled in 3hr windows, similar to tree delivery. Please review our Delivery & Policies page as these policies will pertain to removals as well.